The Van Wert Wells Fargo branch was one of 52 branches to transition into a Flagstar Bank. (DHI Media/Kirsten Barnhart)
The Van Wert Wells Fargo branch was one of 52 branches to transition into a Flagstar Bank. (DHI Media/Kirsten Barnhart)

VAN WERT – Over the weekend, 52 Wells Fargo branches in Indiana, Michigan, and Ohio, including the Van Wert Branch, transitioned into Flagstar Banks as part of a plan for Wells Fargo to reduce retail banking branches, but many people were having issues with the transition.

Some customers had trouble logging into their accounts on Monday, and the local branch had longer than usual lines for those wishing to speak with a banker or a teller on Monday and Tuesday.

Flagstar Bank stated that those who bank with Wells Fargo should have received a Flagstar Bank packet in the mail prior to Dec. 1 which included a new bank card and checks.

As of Monday, customers are supposed to use Flagstar for banking needs going forward. However, many reported not being able to access their funds or being able to login to the Flagstar website to set up their account.

Flagstar Bank released a statement on the issue on their Facebook.

“This weekend, Flagstar Bank transferred nearly 200,000 customers from Wells Fargo as part of the purchase of 52 branches,” said the Bank. “While the vast majority of customers have come over just fine, as often happens with transactions of this size, there have been some issues in taking care of our customers as they make this change. We take our responsibility to customers very seriously, and we sincerely apologize for any inconvenience. We are working quickly and diligently to solve online and call center access issues. The same Wells Fargo bankers that have built great relationships with these customers are available in the branches, and systems are now in place to serve them.”

The sale, which also included a few Wisconsin branches, is part of a plan that Wells Fargo previously shared to reduce retail bank branches to approximately 5,000 branches by the end of 2020.